This page sets out the legal and regulatory framework under which Cobber Casino operates and provides its services to players in New Zealand. Cobber Casino is committed to full transparency regarding its licensing status, corporate identity, and compliance obligations. Players are encouraged to review this information carefully before registering an account or placing any wagers.
1. Operator Details
Legal entity name: Dama N.V.
Registration number: 152125
Country of incorporation: Curaçao, Kingdom of the Netherlands
Registered address: Julianaplein 36, Willemstad, Curaçao
The website cobber-casino-nz.com is owned and operated by Dama N.V. All contractual relationships between the player and the casino are established with Dama N.V. as the contracting party.
2. Licence Details
Licence number: 8048/JAZ
Licence type: Online gambling licence (Master Licence)
Issuing authority: Antillephone N.V., operating under the authority of the Governor of Curaçao pursuant to the National Ordinance on Offshore Games of Hazard (P.B. 1993, no. 63)
Regulatory jurisdiction: Curaçao
The licence issued under reference 8048/JAZ permits the operator to conduct online casino games, including slots, table games, live dealer games, and related betting activities. The licence is subject to ongoing compliance reviews conducted by the issuing authority. Players may verify the current licence status by contacting the regulator directly or consulting the official Curaçao eGaming registry.
3. Territory of Services and Age Restrictions
Cobber Casino directs its services primarily at adult players residing in New Zealand. Access to the platform is strictly prohibited for individuals under the age of 18 years. This restriction applies regardless of the legal gambling age in any other jurisdiction.
The operator reserves the right to request documentary proof of age at any stage of the account lifecycle. Where a player is found to be under the minimum age requirement, the account will be immediately suspended, all funds will be frozen pending investigation, and any winnings generated during the restricted period will be voided in accordance with the operator’s Terms and Conditions.
The operator does not knowingly accept registrations from residents of jurisdictions where online gambling is prohibited by applicable law. A full list of restricted territories is set out in the Terms and Conditions available on the website.
4. Anti-Money Laundering and Know Your Customer Policy
4.1 Regulatory Basis
Dama N.V. operates in compliance with applicable anti-money laundering (AML) legislation and international standards, including guidelines issued under the Financial Action Task Force (FATF) framework. The operator maintains a written AML/CFT (Counter-Financing of Terrorism) programme that is reviewed and updated on a regular basis.
4.2 Customer Due Diligence
All players are subject to Know Your Customer (KYC) verification procedures. The operator applies a risk-based approach to customer due diligence, which may include:
- Verification of full legal name, date of birth, and residential address
- Submission of a government-issued photo identity document (such as a passport or driver licence)
- Submission of proof of residential address (such as a utility bill or bank statement dated within the last three months)
- Source of funds or source of wealth documentation where warranted by the player’s transaction profile
- Enhanced due diligence for politically exposed persons (PEPs) or players identified as higher risk
4.3 Transaction Monitoring
The operator employs automated and manual transaction monitoring systems to detect patterns indicative of money laundering, fraud, or other financial crime. Suspicious activity is reported to the relevant authorities in accordance with applicable legal obligations. The operator reserves the right to delay or suspend withdrawals pending completion of AML reviews.
4.4 Record Keeping
Player records, transaction data, and KYC documentation are retained for a minimum period as required by applicable law, which is not less than five years following the end of the customer relationship.
5. Data Protection and Privacy
The operator processes personal data in accordance with its Privacy Policy, which is available in full on the website. Personal information collected during registration, verification, and the use of services is processed for the following lawful purposes:
- Fulfilment of the contractual relationship between the operator and the player
- Compliance with legal and regulatory obligations, including AML and KYC requirements
- Prevention of fraud and protection of the integrity of the platform
- Improvement of services and communication with players where consent has been obtained
The operator implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to, SSL/TLS encryption for data in transit, access controls, and periodic security assessments.
Player data is not sold to third parties. Data may be shared with regulatory authorities, payment processors, identity verification providers, and other service providers strictly on a need-to-know basis and subject to appropriate data processing agreements. Players wishing to exercise rights in relation to their personal data (including access, rectification, or erasure where applicable) should submit a written request to the operator’s support team.
6. Responsible Gambling
6.1 Commitment
Cobber Casino recognises that gambling, while a legitimate form of entertainment, carries inherent risks and may cause harm to a minority of players. The operator is committed to providing a safe gambling environment and to supporting players who may be experiencing gambling-related difficulties.
6.2 Player Protection Tools
The following responsible gambling tools are available to all registered players and may be activated via the account settings or by contacting customer support:
- Deposit limits: Players may set daily, weekly, or monthly limits on the total amount deposited to their account.
- Loss limits: Players may set limits on the total amount they are willing to lose within a defined period.
- Session time limits: Players may restrict the duration of individual gambling sessions.
- Reality checks: Players may enable periodic notifications reminding them of the time elapsed during a session.
- Self-exclusion: Players may request a temporary or permanent exclusion from the platform. Self-exclusion requests are processed promptly and cannot be reversed during the elected exclusion period.
- Account cooling-off period: Players may request a temporary suspension of their account without permanent closure.
6.3 External Support
Players who are concerned about their gambling behaviour are encouraged to seek assistance from independent support organisations. In New Zealand, free and confidential support is available through:
- Problem Gambling Foundation of New Zealand: www.pgf.nz
- Gambling Helpline: 0800 654 655 (available 24 hours a day, 7 days a week)
7. Dispute Resolution
7.1 Internal Complaints Procedure
Any player who has a complaint regarding the services provided by Cobber Casino should in the first instance contact the customer support team in writing, setting out the nature of the complaint in sufficient detail. The operator will acknowledge receipt of the complaint within a reasonable timeframe and will endeavour to provide a substantive response within 10 business days.
7.2 Escalation
If a player is not satisfied with the outcome of the internal complaints procedure, the dispute may be escalated to an independent alternative dispute resolution (ADR) body. Players operating under the Curaçao licence framework may refer unresolved disputes to:
- Antillephone N.V. (Curaçao eGaming): the licensing authority, which accepts formal complaints regarding licensed operators
- eCOGRA or another approved ADR service, where applicable and specified in the operator’s Terms and Conditions
The operator’s decision-making process is conducted in good faith and in accordance with the Terms and Conditions governing the player’s account. In the event of a conflict between a translation of any terms and the original English-language version, the English version shall prevail.
8. Regulatory Compliance Statements
The operator confirms the following standing compliance positions:
- No services are knowingly provided to persons under 18 years of age.
- Advertising and promotional communications are directed solely at adult audiences and do not target vulnerable individuals.
- All games offered on the platform use certified random number generation (RNG) technology, audited by independent testing laboratories where required.
- Player funds are managed in accordance with the operator’s obligations under its licence conditions.
9. Contact Information
For enquiries relating to licensing, compliance, data protection, or dispute resolution, players may contact the operator using the following channels:
- Email: support@cobber-casino-nz.com
- Live chat: available on the website 24 hours a day, 7 days a week
This page was last reviewed and updated in April 2025. The operator reserves the right to amend the information on this page in order to reflect changes in applicable law, regulatory requirements, or operational structure. Players are advised to check this page periodically for updates.