1. Introduction and Acceptance of Terms
These Terms and Conditions govern your use of Cobber Casino (accessible at https://cobber-casino-nz.com/) and apply to all players accessing the platform from New Zealand. By registering an account, making a deposit, or participating in any game or promotion offered on this website, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
If you do not agree with any part of these Terms and Conditions, you must not use this website or any services provided through it. Cobber Casino reserves the right to update or modify these terms at any time. Continued use of the platform following any such changes constitutes your acceptance of the revised terms. We recommend checking this page periodically to stay informed.
These terms are written to comply with New Zealand law, including the Gambling Act 2003, the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, the Privacy Act 2020, and the Contract and Commercial Law Act 2017.
2. Operator Information
Cobber Casino is operated by Cobber Casino Online New Zealand. Our registered address is 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand. You can reach our support team by email at support@cobber-casino-nz.com or by phone at +64 21 345 6789. Casino licence number: 0000002.
3. Eligibility and Account Registration
3.1 Age Requirement
You must be at least 18 years of age to register an account and use any services on Cobber Casino. This is a strict legal requirement under the Gambling Act 2003 (New Zealand). We take underage gambling seriously and actively implement age verification procedures for all new accounts.
By creating an account, you confirm that:
- You are 18 years of age or older;
- You are a resident of or are located in New Zealand at the time of play;
- You are not registering on behalf of a third party;
- You have not previously had an account closed or suspended by us for any breach of these terms.
3.2 Account Creation
Each player is permitted to hold only one account. Creating duplicate accounts is prohibited and may result in permanent suspension of all associated accounts and forfeiture of any balances held within them.
When registering, you are required to provide accurate, complete, and up-to-date personal information, including your full legal name, date of birth, address, and contact details. Providing false or misleading information constitutes a breach of these Terms and Conditions and may result in immediate account closure.
3.3 Identity Verification (KYC)
In accordance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, Cobber Casino is required to verify the identity of its customers. You may be asked to submit one or more of the following documents:
- A copy of a valid government-issued photo ID (New Zealand passport or driver licence);
- Proof of residential address (utility bill or bank statement issued within the past three months);
- Proof of payment method ownership;
- Source of funds documentation where required by law or internal compliance procedures.
We reserve the right to withhold withdrawals until identity verification is completed to our satisfaction. Failure to provide the requested documentation within a reasonable timeframe may result in account suspension.
4. Prohibited Users and Jurisdictions
Access to Cobber Casino is restricted for residents of certain jurisdictions where online gambling is prohibited by local law. It is your sole responsibility to confirm that accessing and using this website is lawful in your jurisdiction before registering or playing.
Employees of Cobber Casino, its affiliated companies, software providers, payment processors, or their immediate family members are not permitted to hold a player account or participate in promotions.
5. Account Security and Responsibility
You are solely responsible for maintaining the confidentiality of your account login credentials. Cobber Casino will never ask you to share your password via email, phone, or live chat. You must notify us immediately at support@cobber-casino-nz.com if you suspect any unauthorised access to your account.
Any activity carried out through your account will be treated as authorised by you unless you have notified us of a security breach beforehand. Cobber Casino accepts no liability for losses resulting from a player’s failure to secure their login credentials.
6. Deposits and Payment Methods
Cobber Casino accepts deposits in New Zealand Dollars (NZD) via the following payment methods:
- Visa and Mastercard;
- Apple Pay and Google Pay;
- Bitcoin (BTC), Ethereum (ETH), and Tether (USDT).
Minimum and maximum deposit amounts may apply depending on the payment method selected. All deposits must come from a payment source registered in your own name. Third-party deposits are not accepted under any circumstances.
Cobber Casino does not charge fees on deposits, though your payment provider may apply their own charges. Deposits are generally processed instantly or within a short processing window depending on the method used.
7. Withdrawals
7.1 Withdrawal Processing
Withdrawal requests are processed in accordance with our standard verification procedures. Before your first withdrawal, your account must be fully verified in accordance with section 3.3 of these terms.
7.2 Withdrawal Conditions
The following conditions apply to all withdrawal requests:
- You may only withdraw funds to a payment method previously used to make a deposit, where technically possible;
- Withdrawal requests will not be processed if there are pending verification requirements on your account;
- Cobber Casino reserves the right to request additional documentation prior to releasing a withdrawal;
- Funds derived from bonus play may only be withdrawn once all applicable wagering requirements have been met.
7.3 Withdrawal Limits
Specific minimum and maximum withdrawal limits apply and are displayed within your account portal. These limits may vary based on your verification status, chosen payment method, and VIP level.
8. Bonuses and Promotions
8.1 Welcome Bonus
New players at Cobber Casino are eligible for the Mega Start Pack, which includes up to NZ$1,000 in bonus funds, 200 Free Spins, and Daily Rewards throughout your first week. The welcome bonus is available across your first deposits and is subject to the specific terms published on the bonuses page at the time of claiming.
8.2 General Bonus Rules
All bonuses and promotions offered by Cobber Casino are subject to the following general conditions:
- Bonuses are available to registered players aged 18 and over only;
- Each promotional offer may only be claimed once per player, per household, per device, and per IP address unless otherwise stated;
- Bonus funds cannot be withdrawn directly and must be converted to real money by meeting the specified wagering requirements before a withdrawal is processed;
- Free spins winnings are typically credited as bonus funds and are subject to their own wagering requirements;
- Cobber Casino reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice;
- Attempting to exploit or abuse promotional offers may result in the forfeiture of bonus funds and/or account closure;
- Wagering requirements, game restrictions, time limits, and minimum deposit amounts specific to each offer are detailed on the relevant promotion page.
8.3 Wagering Requirements
Wagering requirements specify how many times bonus funds must be played through before they can be withdrawn as real money. Not all games contribute equally to wagering requirements. Slots typically contribute at a higher rate than table games or live dealer games. Full contribution percentages are outlined within each individual promotion’s terms.
8.4 Responsible Bonus Use
If you have set a deposit limit, loss limit, or have opted into any responsible gambling tools, bonus offers may be automatically restricted or withheld to protect your wellbeing. Accepting a bonus while such tools are active may affect your ability to claim future promotional offers.
9. VIP Programme
Cobber Casino operates a ten-tier VIP programme that rewards loyal players with escalating benefits including enhanced cashback rates, faster withdrawal processing, dedicated support, and personalised offers. Progression through VIP tiers is based on your overall wagering activity on the platform.
Cobber Casino reserves the right to adjust, suspend, or terminate any player’s VIP status at its sole discretion, including in cases where a player has breached these Terms and Conditions. VIP benefits are personal to the account holder and may not be transferred.
10. Game Rules and Fair Play
All games available on Cobber Casino are provided by licensed third-party software studios including, but not limited to, Play’n Go, Evolution, Playtech Live, PG Soft, Pragmatic Play, BGaming, Evoplay, and Spribe. Each game is governed by its own rules, which are accessible within the game interface itself.
All game outcomes are determined by certified Random Number Generator (RNG) technology, ensuring results are random and independently audited. Cobber Casino does not manipulate game outcomes.
Malfunction voids all pays and plays. In the event of a technical fault, disconnection, or system error during a game round, Cobber Casino’s records shall be the final reference point for determining the state of play at the time of the fault.
11. Responsible Gambling
Cobber Casino is committed to promoting responsible gambling practices in line with expectations set by the Gambling Act 2003 and guidance issued by New Zealand’s Department of Internal Affairs. We believe gambling should be an enjoyable leisure activity and not a financial strategy or a way to cope with stress.
11.1 Player Protection Tools
We offer the following tools to help you stay in control of your gambling:
- Deposit limits – Set daily, weekly, or monthly limits on how much you can deposit;
- Loss limits – Restrict the amount you can lose over a given time period;
- Session time limits – Set a cap on how long you can play in a single session;
- Reality checks – Receive notifications at set intervals reminding you of your session duration;
- Self-exclusion – Temporarily or permanently exclude yourself from accessing your account.
To activate any of these tools, log into your account and navigate to the Responsible Gambling section, or contact our support team at support@cobber-casino-nz.com.
11.2 Self-Exclusion
If you feel that gambling is negatively affecting your life, you may request a self-exclusion at any time. Once activated, self-exclusion prevents you from accessing your account for the period you select. During this period, we will also suppress all direct marketing communications to you.
Self-exclusion requests cannot be reversed before the chosen period has elapsed. If you believe you are struggling with a gambling problem, we encourage you to contact:
- Gambling Helpline NZ: 0800 654 655 (free, 24/7);
- Problem Gambling Foundation of New Zealand: www.pgf.nz;
- Gambling Therapy: www.gamblingtherapy.org;
- BeGambleAware: www.begambleaware.org.
11.3 Underage Gambling Prevention
We strongly encourage parents and guardians to use internet filtering tools to prevent minors from accessing gambling websites. If you believe a minor has registered an account on this platform, please contact us immediately at support@cobber-casino-nz.com.
12. Anti-Money Laundering Policy
Cobber Casino operates in compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We are required to monitor player activity and report suspicious transactions to the relevant New Zealand authorities, including the New Zealand Police Financial Intelligence Unit (FIU), where necessary.
The following activities may trigger an AML review:
- Unusually large or frequent transactions inconsistent with your stated purpose of play;
- Deposits made from multiple payment sources;
- Structured transactions that appear designed to avoid reporting thresholds;
- Requests to transfer funds to accounts not registered in your own name.
We reserve the right to delay or refuse a withdrawal and freeze account funds while an AML investigation is ongoing. Players are legally obligated to cooperate with any such investigation. Cobber Casino staff are trained to identify and report suspicious activity in accordance with our internal AML policies and New Zealand legal obligations.
13. Privacy and Data Protection
Cobber Casino collects and processes your personal data in accordance with the Privacy Act 2020 (New Zealand). We collect personal information for the purposes of account management, identity verification, fraud prevention, AML compliance, and improving our services.
We do not sell your personal data to third parties. Your data may be shared with regulatory bodies, law enforcement agencies, payment processors, and trusted service providers where necessary and where required by law.
You have the right to access the personal data we hold about you, request corrections, and in certain circumstances request deletion of your data. To exercise any of these rights, contact us at support@cobber-casino-nz.com.
Full details of how we handle your data are outlined in our Privacy Policy, available on the Cobber Casino website.
14. Intellectual Property
All content on the Cobber Casino website, including logos, text, graphics, game interfaces, software, and trademarks, is the intellectual property of Cobber Casino or its licensed third-party providers. You may not copy, reproduce, distribute, or create derivative works from any material on this website without prior written permission from Cobber Casino.
Game content is owned by the respective software providers and is subject to their individual licensing agreements.
15. Limitation of Liability
Cobber Casino provides its services on an “as available” basis. While we take reasonable steps to ensure the platform operates without interruption, we cannot guarantee continuous availability and accept no liability for losses arising from:
- Technical failures, server outages, or maintenance periods;
- Delays in payment processing caused by third-party providers;
- Actions taken in compliance with applicable law or regulatory requirements;
- Force majeure events including natural disasters, government actions, or internet infrastructure failures.
Our total liability to you in connection with your use of this platform shall not exceed the total deposits made by you in the twelve months preceding the event giving rise to the claim, except where liability cannot be limited by law.
Nothing in these Terms and Conditions excludes or limits our liability for fraud, personal injury caused by our negligence, or any other liability that cannot lawfully be excluded under New Zealand law.
16. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any dispute arising in connection with these terms or your use of Cobber Casino shall be subject to the exclusive jurisdiction of the New Zealand courts.
If you have a complaint or dispute, we encourage you to contact our support team in the first instance at support@cobber-casino-nz.com or by calling +64 21 345 6789. Our team will aim to resolve your complaint within a reasonable timeframe.
If a resolution cannot be reached directly with our support team, you may refer the matter to the relevant New Zealand regulatory authority or seek independent legal advice.
17. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining terms. The remaining terms shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Cookie Policy, and any specific promotional terms, constitute the entire agreement between you and Cobber Casino with respect to your use of this platform. They supersede all prior communications, representations, or agreements, whether written or oral.
19. Contact Us
If you have any questions about these Terms and Conditions or any other aspect of your account, please get in touch with us:
- Email: support@cobber-casino-nz.com
- Phone: +64 21 345 6789
- Address: 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand
- Office hours: Monday to Saturday, 9AM to 6PM