Who We Are and How to Reach Us
This Privacy Policy applies to Cobber Casino, operated at cobber-casino-nz.com (licence number 0000002). Our registered address is 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand. If you have questions about how we handle your personal information, you can contact us at support@cobber-casino-nz.com or by phone on +64 21 345 6789.
This policy explains what personal information we collect from players in New Zealand, why we collect it, how long we keep it, and what rights you have under the Privacy Act 2020 (NZ). Please read it alongside our Terms and Conditions and Cookie Policy, both of which form part of your agreement with us.
The Legal Framework We Operate Under
New Zealand’s Privacy Act 2020 governs how organisations collect, use, store, and disclose personal information about individuals. The Act establishes thirteen Information Privacy Principles (IPPs) that set the baseline for lawful data handling. Cobber Casino is bound by these principles in respect of all personal information we hold about players based in New Zealand.
In addition to the Privacy Act, our operations are shaped by the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which requires us to verify the identity of customers and to retain certain records for prescribed periods. Where those legal obligations conflict with a player’s preference not to share information, the legal obligation takes precedence.
What Information We Collect
Information You Give Us Directly
When you register an account or use our services, you provide us with information that we need to operate your account and comply with our legal obligations. This includes:
- Full legal name, date of birth, and gender
- Residential address in New Zealand
- Email address and phone number
- Username and password (stored in encrypted form)
- Government-issued identity documents for verification purposes (e.g. a New Zealand driver licence or passport)
- Source of funds information where required under AML/CFT obligations
- Payment method details, including card numbers (partially masked), bank account references, or cryptocurrency wallet addresses
- Responsible gambling preferences and self-exclusion requests
Information We Collect Automatically
When you visit cobber-casino-nz.com or use our platform, our systems automatically record certain technical data. This includes your IP address, browser type and version, operating system, device identifiers, session timestamps, pages visited, games launched, and betting activity. We collect this data to keep the platform secure, to prevent fraud, and to ensure the service runs properly on your device.
Information from Third Parties
We may receive information about you from identity verification providers, payment processors, credit reference agencies, and fraud prevention services. Where permitted by law, we may also receive information from other gambling operators in connection with self-exclusion programmes or player protection schemes.
Why We Use Your Information
We process your personal information for the following purposes:
- Account management: To create, maintain, and administer your Cobber Casino account, including processing deposits, withdrawals, and bonus claims.
- Identity verification: To confirm that you are who you say you are, that you are aged 18 or over, and that you are not on any self-exclusion register. This is both a legal and a responsible gambling requirement.
- AML/CFT compliance: To meet our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009, including customer due diligence, transaction monitoring, and suspicious activity reporting to the New Zealand Police Financial Intelligence Unit where required.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other illegal or abusive activity on the platform.
- Customer support: To respond to your enquiries, resolve disputes, and keep records of communications.
- Responsible gambling: To monitor player behaviour for signs of problem gambling and to honour deposit limits, cooling-off periods, and self-exclusion requests in compliance with responsible gambling obligations.
- Marketing: To send you information about promotions, bonuses, and new games at Cobber Casino, where you have consented to receive such communications. You may withdraw consent at any time.
- Legal compliance: To comply with applicable laws, regulations, court orders, and requests from regulatory or law enforcement authorities.
- Service improvement: To analyse how the platform is used so we can fix problems and improve the experience.
Legal Grounds for Processing
Under the Privacy Act 2020, we must have a lawful purpose for collecting personal information and must only collect what is necessary for that purpose. Depending on the specific processing activity, we rely on one or more of the following grounds:
- Contractual necessity: Processing required to open your account and deliver the services you have signed up for.
- Legal obligation: Processing required by the AML/CFT Act, tax legislation, or other applicable law.
- Legitimate interests: Processing necessary for fraud prevention, security, and improving the platform, where those interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, where you have given clear consent and may withdraw it at any time without affecting your account.
Cookies and Tracking Technologies
Cobber Casino uses cookies and similar technologies on cobber-casino-nz.com. Cookies are small text files stored on your device that allow us to recognise returning visitors, keep your session active while you are logged in, remember preferences, and collect analytics data about how the site is used.
Some cookies are strictly necessary for the site to function and cannot be switched off. Others, including analytics and marketing cookies, are optional. You can manage your cookie preferences through our Cookie Policy page or through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently.
Sharing Your Information
Who We May Share Data With
We do not sell your personal information to third parties. We may share it with:
- Identity and verification providers to confirm your identity and age in line with our legal obligations
- Payment processors and financial institutions to process deposits and withdrawals via Visa, Mastercard, Apple Pay, Google Pay, and cryptocurrency networks
- Fraud prevention and AML screening services to check transactions and customer profiles against relevant databases
- Game software providers (including Evolution, Play’n Go, Pragmatic Play, PG Soft, and others) to the extent technically necessary for delivering games through our platform
- Responsible gambling organisations and self-exclusion registers, where you have opted into such a scheme or where we are required to report
- Regulatory and law enforcement authorities in New Zealand, including the New Zealand Police Financial Intelligence Unit, where we are legally obliged to do so
- IT and hosting providers who support the technical infrastructure of the platform, under strict data processing agreements
- Legal and professional advisers where necessary to protect our rights or defend legal claims
International Transfers
Some of our service providers operate outside New Zealand. Where personal information is transferred to countries that may not offer equivalent privacy protections to those under the Privacy Act 2020, we take steps to ensure appropriate safeguards are in place, such as contractual clauses that bind the recipient to privacy standards consistent with New Zealand law.
How Long We Keep Your Information
We keep personal information for as long as is necessary for the purpose for which it was collected, or as required by law. In practice, this means:
- Account information and transaction records are retained for a minimum of five years after the end of our business relationship with you, in line with AML/CFT Act requirements.
- Identity verification documents are kept for at least five years from the date of verification or the end of the relationship, whichever is later.
- Responsible gambling records, including self-exclusion requests and account restriction history, are retained for a minimum of five years to protect both you and us.
- Marketing preferences and communications are retained until you withdraw consent or close your account, after which records are kept only as long as necessary for legal purposes.
- Technical logs and security records are typically retained for 12 months unless a specific investigation or legal requirement extends that period.
Once data is no longer required and no legal retention obligation applies, we securely delete or anonymise it.
Security of Your Information
Cobber Casino uses industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These include SSL encryption for all data transmitted between your browser and our servers, secure password hashing, restricted staff access to personal data on a need-to-know basis, and regular security reviews of our systems.
No internet-based service can guarantee absolute security. If you believe your Cobber Casino account has been compromised, please contact us immediately at support@cobber-casino-nz.com or call +64 21 345 6789.
Children and Age Restrictions
Cobber Casino is strictly for players aged 18 and over. We do not knowingly collect personal information from anyone under 18. Age verification is a mandatory part of our registration and withdrawal process. If we discover that an account has been opened by a person under the legal age, we will close the account, void any winnings, and return any deposits in line with applicable regulations. If you believe a minor has accessed our platform using false information, please notify us immediately.
Responsible Gambling and Your Data
Where you use responsible gambling tools such as deposit limits, session limits, cooling-off periods, or self-exclusion, we record and honour these requests. Information about your responsible gambling preferences is treated with particular care and is not used for marketing purposes. If you request self-exclusion, we will take reasonable steps to prevent promotional communications from reaching you during the exclusion period.
We may also use your account activity data to identify patterns associated with problem gambling. Where our monitoring indicates a concern, we may reach out to offer support resources or apply account restrictions in line with our responsible gambling obligations.
Your Rights Under the Privacy Act 2020
As a New Zealand resident, you have specific rights regarding your personal information under the Privacy Act 2020. These include:
- Right of access: You may request a copy of the personal information we hold about you. We will respond within 20 working days of receiving a valid request.
- Right of correction: If information we hold about you is incorrect or outdated, you may ask us to correct it. We will either correct the information or note your request alongside the record if we disagree with the correction.
- Right to complain: If you believe we have breached the Privacy Act 2020 in handling your information, you have the right to make a complaint to us directly and, if unresolved, to the Office of the Privacy Commissioner (OPC) at www.privacy.org.nz.
To exercise your rights, contact our privacy team at support@cobber-casino-nz.com, including your full name, the email address associated with your Cobber Casino account, and details of your request. We may ask you to verify your identity before processing the request.
Marketing Communications
If you opt in to marketing during registration or through your account settings, we may send you emails or notifications about bonuses, promotions, new game releases, and other Cobber Casino news. Each marketing message includes a straightforward way to unsubscribe. Alternatively, you can update your preferences through your account settings or by contacting us at support@cobber-casino-nz.com.
Withdrawing consent for marketing will not affect your account or your ability to play. We will continue to send you transactional communications necessary for account management regardless of marketing preferences.
Changes to This Policy
We review this Privacy Policy periodically and update it when our practices change or when law requires it. Where changes are material, we will notify registered players by email or via a notice on the platform before the changes take effect. Continued use of cobber-casino-nz.com after a notified change constitutes acceptance of the updated policy.
How to Contact Us or Make a Complaint
If you have a question about this Privacy Policy, want to access or correct your personal information, or wish to raise a privacy concern, please get in touch with us:
- Email: support@cobber-casino-nz.com
- Phone: +64 21 345 6789
- Post: Cobber Casino, 25 Albert Street, Auckland CBD, Auckland 1010, New Zealand
If we are unable to resolve your concern to your satisfaction, you can contact the Office of the Privacy Commissioner, the independent body responsible for enforcing the Privacy Act 2020 in New Zealand. Complaints can be lodged via the OPC website at www.privacy.org.nz.